Privacy Policy
My Genealogy Hub (mygenhub.com)
Last Updated: 11/21/2025
1) Introduction
This Privacy Policy (“Policy”) describes how My Genealogy Hub (“we”, “us”, “our”, or the “Platform”) collects, uses, stores, discloses, and protects personal data.
By accessing or using the Platform, you (“User”) agree to the practices described in this Policy.
This Policy applies to all Users, including Clients, Genealogists, and visitors to the Platform.
2) Data Controller
The Platform is operated by an individual (the “Operator”).
A registered company may assume operation in the future, at which point this Policy will be updated accordingly.
All privacy-related inquiries may be directed to:
info@mygenhub.com
3) Personal Data We Collect
We may collect and process the following types of personal data:
3.1 Data Provided Through Contact Forms
First name
Last name / surname
Email address
Phone number
Country/region (if provided)
Message content and inquiry details
Any files voluntarily uploaded (if applicable)
3.2 Automatically Collected Data
IP address
Browser type and device information
Usage data and interaction logs
Cookies (see Section 10)
3.3 Analytics Data
We use Google Analytics to collect anonymized or pseudonymized information about how users access and interact with the Platform.
This may include:
session duration
pages viewed
referring websites
user device and browser type
geographic region (approximate)
Google Analytics processes this data subject to its own privacy policy.
3.4 CRM and Processing Systems
Messages and inquiries may be stored:
in our email inbox
in the WordPress database
inside the form plugin system
in our CRM (HubSpot)
4) How We Use Personal Data
We process personal data for the following purposes:
To receive, review, and respond to user inquiries
To connect Clients with Genealogists
To forward relevant client details to Genealogists
To manage referrals and communication
To maintain Platform functionality and security
To analyze website performance and improve user experience
To send marketing communications, newsletters, and product updates (only to users who consent or subscribe)
We do not sell personal data to third parties.
5) Sharing of Personal Data
We may share personal data in the following circumstances:
5.1 With Genealogists
If a User submits a request for genealogy services, we may share:
name
email address
message details
project description
This is necessary to facilitate the referral.
5.2 With Service Providers
We may share limited data with third-party providers such as:
Hosting provider (Hostinger)
CRM (HubSpot)
Analytics providers (Google Analytics)
Email systems or form plugins
These providers process data on our behalf under confidentiality and security obligations.
5.3 Legal Requirements
We may disclose data if required by law, court order, or government authority.
6) Legal Basis for Processing (GDPR)
Where the General Data Protection Regulation (GDPR) applies, we process personal data under the following legal bases:
Performance of a contract: responding to inquiries and connecting Clients with Genealogists.
Legitimate interests: operating and improving the Platform, preventing spam, maintaining security.
Consent: sending marketing communications, processing analytics data, using cookies where consent is required.
Legal obligations: complying with applicable laws and data requests.
7) Marketing Communications
We may send Users:
news updates
promotional offers
genealogy-related product notices
Platform updates
Users may opt out at any time by:
clicking the “unsubscribe” link, or
emailing info@mygenhub.com
8) Data Retention
We retain personal data until the user requests deletion or as long as reasonably required for operational purposes.
Users may request data erasure at any time under Section 11.
9) Security
We take reasonable technical and organizational measures to protect personal data, including:
SSL encryption
secure hosting through Hostinger
restricted access to administrative systems
HTTPS-only communication
authentication measures for internal systems
No online platform can guarantee absolute security, but we follow industry-standard practices.
10) Cookies
The Platform uses cookies for:
10.1 Essential Cookies
Basic WordPress cookies needed for site operation
10.2 Analytics Cookies
Google Analytics cookies for website performance measurement
Users may control or disable cookies through browser settings or cookie consent tools.
11) User Rights
Users (including EU residents under GDPR) have the following rights:
Right of access – request a copy of personal data
Right to rectification – correct inaccurate data
Right to erasure (“right to be forgotten”)
Right to restrict processing
Right to object to processing
Right to withdraw consent
Right to data portability
Right to lodge a complaint with a supervisory authority
To exercise these rights, contact: info@mygenhub.com
12) International Data Transfers
If data is transferred or processed outside the EU (e.g., via Google Analytics, Hostinger, or HubSpot), such transfers occur under appropriate safeguards, such as:
standard contractual clauses
adequacy decisions
data processing agreements
13) Children’s Data
The Platform is intended for Users aged 18 and older.
We do not knowingly collect data from minors.
If we identify data belonging to a minor, it will be deleted promptly.
14) Changes to This Privacy Policy
We may update or modify this Policy from time to time.
Revised versions will be posted on this page with an updated “Last Updated” date.
Continued use of the Platform constitutes acceptance of the revised Policy.
15) Contact Information
For privacy inquiries, data access requests, or GDPR-related matters, please contact:
Email: info@mygenhub.com
Website: https://mygenhub.com